We Love Our Employees!
Summit Heating and Cooling takes great care of our employees so that they can take care of our customers. We constantly offer our technicians the most up-to-date training on various pieces of equipment, service techniques, and more. We have weekly meetings to go over safety training as well as offer encouragement for the work completed in the previous week.
We offer competitive pay, our current standard company health insurance coverage, the ability to sign on any immediate family members, and dental & vision are by-election only.
You will be provided a mix of company uniforms, smartphone, software, company vehicle, gas card, vehicle service and maintenance, monthly luncheon, hugs, respect, and continuing education training.
Our team is committed to each other and hang out together. We have quarterly field trips and a company-sponsored “First Friday’s” to come together and share a meal and some laughs. We love each other. If you are looking for a great company to work for, I invite you to REACH for the Summit!
Service Technician
Expectations
Company Values and Philosophies
Adhere to company core values and code of conduct as outlined in the Employee Handbook
Promote the company image and brand whenever possible
Conduct your daily service tasks within the framework of the company customer satisfaction standards
Work within the team first and individual second philosophy
Come to work every day with a positive mental approach and attitude
Leadership Expectations
Each team member is a leader – set the tone for the service department through your approach to your role.
Work with all company personnel to train and coach where it is appropriate so all employees understand the service role.
Customer Service & Image Expectations
Achieve a customer experience where a customer is completely happy and satisfied with you, our company, and our services.
Communicate any issues and concerns regarding customer service immediately.
Handle all customer related issues on site – if necessary draw in others.
Support warranty callbacks with the same zest we support a new customer experience.
Image policy of company is expected and diligently maintained
Provide clean and valid driver’s license.
Pass drug test
ROLE AND RESPONSIBILITIES
Job Requirements
Be available to work On-Call and Weekend Shifts
Operate dispatch software and process credit cards
Have basic knowledge of computer and smart phone operations
Supply your own hand tools including gauges and vacuum pump
Asses and diagnose HVAC equipment of all makes and models
Possess strong understanding of electrical components, wiring, and controls
Possess strong understanding of refrigerant systems including heat pumps
Perform other duties as assigned
Service Performance Measures for a Service Technician
Personally track/measure your targets and work to improve your performance
First time call completion rate
Customer satisfaction rating system to target
Utilizing the service process- maintenance agreements
Lead creation based on company values and philosophies
Educating and offering customer information
Keep your vehicle clean, neat, and inventory in specified place in truck
Track current and used inventory of truck
Communications, Reporting & Compliance
Communicate any issues to supervisor immediately for resolution
Attend all service meetings
Attend all service & safety training workshops
Complete paperwork legibly and return to office on the same business day if before 4pm or by 8am the next business day.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Must be able to lift and carry 75 pounds
Must have EPA Certification
Must have at least 5 years of experience in HVAC industry
ADDITIONAL NOTES
Reviews, Feedback and Personnel
Attend all review session for performance evaluation
Accept coaching from service debriefing
Skill Development by Employee
Service Technician will commit to attending all company sponsored technical training
Service Technician will achieve and maintain NATE certification
Installer
EXPECTATIONS
Company Values and Philosophies
Adhere to company core values and code of conduct as outlined in the Employee Handbook
Promote the company image and brand whenever possible
Conduct your daily service tasks within the framework of the company customer satisfaction standards
Work within the team first and individual second philosophy
Come to work every day with a positive mental approach and attitude
Leadership Expectations
Each team member is a leader – set the tone for the service department through your approach to your role.
Work with all company personnel to train and coach where it is appropriate so all employees understand the installer role.
Customer Service & Image Expectations
Achieve a customer experience where a customer is completely happy and satisfied with you, our company, and our services.
Communicate any issues and concerns regarding customer service immediately.
Handle all customer related issues on site – if necessary draw in others.
Image policy of company is expected and diligently maintained
Provide clean and valid driver’s license
Pass drug test
ROLE AND RESPONSIBILITIES
Job Requirements
Operate dispatch software & process credit cards
Have basic knowledge of computer and smart phone operations
Supply your own hand and sheet metal tools
Install complete HVAC system equipment and troubleshoot as needed
Possess vast sheet metal knowledge
Ability to fabricate sheet metal in the field
Possess strong understanding of electrical components, wiring, and controls
Possess strong understanding of refrigerant systems including heat pumps
Possess skills to recover refrigerant per EPA guidelines
Perform other duties as assigned
Service Performance Measures for an Installer
Personally track/measure your targets and work to improve your performance
Customer satisfaction rating system to target
Educating and offering customer information
Installing HVAC equipment within scheduled times
Keep your vehicle clean, neat, and inventory in specified place in truck
Communications, Reporting & Compliance
Communicate any issues to supervisor immediately for resolution
Attend all service meetings
Attend all service & safety training workshops
Complete paperwork legibly and return to office on the same business day if before 4pm or by 8am the next business day.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Must be able to lift and carry 75 pounds
Must have EPA Certification
Must have at least 2 years on the job experience
ADDITIONAL NOTES
Attend all quarterly review session for performance evaluation
Accept coaching from service debriefing
Accept coaching conferences with proper attitude
Skill Development by Employee
Installer will commit to attending all company sponsored technical training
Installer will achieve NATE certification